Is There A Problem With Telstra Mobile Network?

How do you report a phone out of order?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault.

Request a service order so that they will be sure to respond to your service call promptly.

Check your phone after the service call..

Why can’t I change my APN settings?

Sometimes, APN settings on your device for a particular carrier may be “locked” such that they are “grayed out” and can’t be modified. This is often an indication that they have been set by your currently connected carrier and that you shouldn’t need to modify them.

How do I reset my NBN box?

To reset your nbn Connection Box:Turn off the power point that your nbn power supply is plugged into.Remove the power cable from your nbn Connection Box and wait 20 seconds.Reconnect the cable, and turn the power back on.After 1-2 minutes, you should see these lights: Power – Solid green.

What to do if Internet is not working?

General troubleshooting tips for Android devicesOpen your Settings app “Wireless & networks” or “Connections”. Depending on your device, these options may be different.Turn Wi-Fi off and mobile data on, and check to see if there’s a difference.If not, turn mobile data off and Wi-Fi on and see if that works.

What causes NBN outages?

Weather – storms causing power outages and downed phone lines, as well as other weather-related events, can cause outages by interrupting the connection between your server and your service provider. In such cases, the only thing you can do is wait until the connection can be re-established by maintenance crews.

What Colour should the lights be on my Telstra modem?

You want to see a green flashing light, as solid green means the connection box is in test mode. A flashing amber light means the device is starting up and installing, while red indicates a system fault. If you see a red light, power cycle the Connection Box.

Why is my Telstra mobile not working?

Take the battery out and put it back in, then turn the phone back on (if applicable) … For specific issues and troubleshooting tips, visit mobile support. Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app.

How do I reset my Telstra NBN modem?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

How do I troubleshoot a landline phone problem?

Home phone troubleshooting checklistLocate the Telephone Network Interface which is usually located on the back or on the side of the house.Use a screwdriver to open the box. … Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. … Unplug the corded phone and replace the short telephone cord.

What Colour should the light be on my Telstra smart modem?

greenBoth Link, Online and Phone light should be green. The Signal light indicate strength of 4G backup and should be either red (Poor Signal), orange (Signal OK) and Green (Good Signal) https://crowdsupport.telstra.com.au/t5/News-Feed/What-do-the-lights-on-your-Telstra-modem-mean/ba-p/…

What is the blue light on Telstra modem?

When the ECO light is Blue this is indicating that the WiFi connection or access point to the modem is disabled.

How do I check Telstra outages?

Check if there’s an outage in your neighbourhood via Telstra Outages….My Telstra app:Open the My Telstra app and select the Get help tab.Choose the service you’re trying to fix yourself.Select Get help with an issue and follow the prompts.

Why is my mobile not working?

To do this, go to settings and tap on “Wireless Networks” or “Connections.” From there, switch on Airplane mode and turn off your phone. Wait for half a minute and then turn your mobile phone back on. Go to the same settings section and turn off Airplane mode. After that, check if your mobile data is working again.

What to do if mobile data is on but not working?

Remove and Re-Insert Your SIM CardBefore rebooting, turn on Airplane Mode.Wait for 30 seconds, then turn Airplane Mode off.If you still don’t have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for thirty seconds, then turn mobile data on.

How do I reset my Telstra Smart Gen 2 modem?

To reset modem press reset button for at least 10 seconds while modem is powered on. Modem will reboot resetting all settings including password to factory defaults.

How do I troubleshoot my modem?

Cable modem router troubleshooting tipsMake sure that your cable modem’s MAC address is registered with your cable provider. … Check your cable modem’s Ethernet and coaxial cable connections. … If you are using wireless, check that your wireless connection is functioning correctly. … Power off your modem for at least 10 seconds and then power it back on.More items…•

How do I talk to a Telstra operator?

Re: How to speak to a real operator with 24/7 chat Please call Telstra Residential on 13 22 00 if you wish to discuss your account over the phone.

What does ## 72786 do?

72786 is a function we build into our phones to do 2 things on a handset. … It clears specific network and system access values used on a phone that are specific to each customer’s subscription. 2.) It triggers the device to go back to the Sprint provisioning systems to get new values to replace the cleared ones.

What caused the Telstra outage?

The telco initially said a widespread internet outage was believed to have been caused by a denial of service (DoS) cyber attack, causing significant disruption. … Telstra said it was working to address the significant internet outage, which had impacted large numbers of users around Australia.

How do I report a Telstra fault?

Yes – If there’s an outage or fault, we can forward your calls to your mobile or another number. Call 13 22 03 to report the fault and set up call forwarding.

Why is my Telstra 4g not working?

Sometimes it will store the internet APN behind the scenes within the handset and the only way to fix it is by resetting. You can try going to settings > general > reset > reset network settings. If that doesn’t fix it you may need to reset all settings by going to settings > general > reset > reset all settings.