Question: Why Hasnt My O2 Number Transferred?

Can I transfer my number from EE to o2?

No, once you have your PAC from EE you need to give it to o2 to action the transfer.

You will need your temporary O2 mobile number,your O2 sim number, number to be ported in and the Pac code..

Can I use my phone while my number is being ported?

You can use it as normal until it goes offline for the porting process to get under way. There is no way of knowing exactly when this wull happen but using it won’t affect the transfer process.

Can a prepaid number be ported?

Prepaid account numbers can be ported, but must be active at the time you wish to transfer the service. You cannot port a number to an existing line – porting only works when you are activating a new line with a carrier.

Why hasnt my o2 number transferred?

Give it overnight. If it hasn’t changed by morning, you’ll have to call Customer Service. It’s possible for ports to fail, but it can be requested again. … If it’s not not done by morning then call O2 customer service.

How do I know when my number has been transferred o2?

Welcome to the O2 Community You will receive a text notification to let you know when but expect Tuesday or Wednesday next week. Your old SIM will turn off when the transfer starts and it will take a couple of hours for the number to transfer across. Turn phone off and on to help it along.

What does an o2 PAC code look like?

If you wish to move mobile networks and keep your mobile number, you will need a Porting Authorisation Code (PAC) which is normally 9 characters long and in the format “ABC123456”). They are used by UK Mobile Networks to facilitate mobile number portability (MNP). Pay as You Go Customers must call 4445.

Can you get your PAC code online?

They will send you your switching code, called a ‘PAC’, which will be valid for 30 days. … You can also request your PAC via your online account on your provider’s website. When you do this, your provider must provide your PAC within one minute, just as they would if you requested it by text.

How do you check if your number has been ported?

How to Find Out If a Cell Phone Number Was PortedCall your cell phone provider. If you’ve recently ported your number from an old cell phone provider to a new one, call the new provider and request the status of the ported number. … Check the provider’s website. … Hire a private investigator.

What happens when porting is rejected?

This typically means that either you have an unpaid balance or the carrier charges a port away fee. To resolve this rejection you must pay any outstanding balance/fee to your current carrier. Once this is resolved, send us an email and we will resubmit the port request.

How can I check my o2 number?

5) There should be an option to see My number in your phone’s menus.On an Android-based phone, you can see if your number is listed in. Settings > About phone > Status > SIM Status > My phone number > … If you’re an iPhone owner, navigate to Settings > Phone and My Number will be the first field on the list:

How long does it take for o2 to transfer a number?

We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. Fill in the keep my number form. You’ll need your temporary Pay Monthly number from your O2 confirmation email or sim pack.

How long does it take to transfer a mobile number?

There are a few things that have to happen to move your number from one carrier to another (this is called a port), and the elapsed time may vary depending on how quickly your current provider processes the port. On average, ports take 7-10 days to complete; however, they can take up to 4 weeks in rare cases.

How can I get my PAC code from o2?

Online: You can get a PAC Code from O2 by logging in to the My O2 website. Once you’ve logged in, go to My details > Thinking of switching from O2?. By Text Message: You can get an O2 PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from O2.

How do I transfer my old number to my new SIM?

How do I transfer my mobile number?Call or text your current provider to request a mobile PAC code. A PAC code should be given to you immediately over the phone or within two hours by text. … Contact your new network and give them the PAC code. … Check the SIM works in your phone and the new number has ported across.

What happens when a phone number is ported?

Porting is a semi-permanent means of moving a telephone number from one provider to another, and usually involves closing the old account. This is not the same as “call forwarding”, in which the number remains assigned to that account, and calls are simply directed to another recipient.

Does requesting a PAC code cancel contract?

Ending your contract If you want to end your contract but keep your number, we’ll give you a PAC code to give to your new network. … If you use it to switch to a new network, your contract with us will be cancelled once the switching process has completed. You’ll get your final bill 14 days after you’re disconnected.

What happens if you take out your SIM card and put it in another phone?

You can take the SIM card out, put it into another phone, and if someone calls your number, the new phone will ring. … If the SIM card and phone serial number don’t match, the phone simply won’t work. The SIM card won’t work in other phones, and the phone won’t work with other SIM cards.

Why is my number taking so long to port?

Carriers don’t want to port your numbers. It’s that simple. The longer a carrier or SIP trunk provider drags its feet giving up those numbers, the longer the company can keep charging you. So, given the opportunity, the losing carrier will nitpick, fuss and draw the process out as long as they can.

Why has my number not ported?

Sometimes, a number simply can’t get ported. According to the FCC, “If you are moving to a new geographic area, you may not be able to keep your current phone number when changing providers. Also, some rural wireline service providers may obtain waivers for the porting requirement from state authorities.”

Can I transfer my o2 number to a new o2 contract?

All you need to do is call customer service and ask them to migrate your current number to the new contract. This will immediately end the old contract and generate the final bill, which will include a 30 day termination fee. Do not just swap sims as you will end up with 2 contracts running.